Mohawk College - Continuing Education - Course Information - Reference Processes LIBR 10044
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Reference Processes

  Explore fundamental principles of professional accountability that underpin the provision of information services in libraries. Develop effective reference interviewing techniques to answer customer queries. Explore topics related to the management of information service including service standards, in person and virtual service points, policy development and strategies for continuing professional development of staff. Equivalent to: LIBRLT420. Prerequisite: LIBR10041.

  Course Number: LIBR 10044

  PreRequisite: LIBR 10041 OR LIBR LT220
 

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